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Software is becoming more conversational, and user expectations are rising with it. People no longer want static, irrelevant notifications they glance at and forget, they want to engage, ask questions, and go deeper. Instead of a one-way report dropped in their inbox, they expect a thread they can explore: follow up on a metric, drill into an anomaly, or continue a conversation right where they left off. That shift, from broadcast to meaningful dialog is what Novu's communication infrastructure is built for.
Every product and every agent eventually needs to talk to people, across the channels those people already use. Novu is the open-source layer that handles that communication for you, so you don't rebuild Inbox feeds, provider integrations, and channel webhooks from scratch every time.
There are two ways to build with Novu, and they share the same foundation: a single API and a unified conversation model.
- Communication infrastructure for products — Send notifications across Inbox/In-App, Email, SMS, Push, and Chat through one API, with workflows, digests, and an embeddable
<Inbox />component. - Agent Communication Infrastructure (ACI) — Connect any agent you've already built to any communication channel: Slack, Microsoft Teams, Telegram, WhatsApp, email through one conversation model.
Create a free account and follow the instructions on the dashboard.